Terms & Conditions
Last updated: April 23, 2026
1. Introduction
These Terms & Conditions ("Terms") govern your use of the website and services provided by Water Leak Detection Algarve ("we", "us", "our").
By accessing our website or booking our services, you agree to be bound by these Terms.
2. Company Information
Water Leak Detection Algarve
Almancil, Faro, Portugal
Email: info@waterleakdetectionalgarve.com
Phone: +351 966 680 279
Website: www.waterleakdetectionalgarve.com
3. Use of This Website
By using this website, you agree to:
Use it only for lawful purposes
Not misuse, copy, or attempt to damage the website
Not attempt unauthorised access to any part of the website
We reserve the right to restrict or terminate access where misuse is identified.
4. Services Overview
We provide professional leak detection and diagnostic services.
Unless explicitly agreed in writing:
We provide diagnosis only and do not carry out repair works
We do not guarantee access, removal, or reinstatement of surfaces
All findings are based on conditions at the time of inspection
5. Bookings & Agreement
A service agreement is formed when:
You accept a quotation, or
You confirm a booking via phone, email, or website
By doing so, you agree to these Terms.
6. Pricing & Payment
6.1 Payment Terms
Payment is due immediately upon completion of the service unless otherwise agreed in writing.
We may require a deposit or full payment in advance.
6.2 Payment Methods
Cash
Bank transfer
We reserve the right to withhold reports, findings, or documentation until full payment has been received.
7. Late or Non-Payment
In the event of late or non-payment:
Additional fees may be applied
Reports and documentation may be withheld
We reserve the right to take appropriate recovery action
8. Cancellations & Access
Cancellations must be made with reasonable notice.
Late cancellations or missed appointments may result in a charge and/or loss of deposit.
If access to the property is not possible upon arrival, the visit may still be chargeable.
9. Nature of Leak Detection Services
Leak detection is a specialist diagnostic service.
By engaging our services, you acknowledge that:
Not all leaks can be located in every situation
Some faults are intermittent or not detectable at the time of inspection
Further investigation or invasive work may be required
10. Reports & Insurance Use
We may provide reports for client or insurance purposes.
However:
Reports represent professional opinion at the time of inspection
We do not guarantee acceptance by insurers
We are not responsible for insurance decisions or claim outcomes
Reports must not be altered, edited, or misrepresented
11. Refund Policy
Due to the nature of diagnostic services:
Fees are charged for time, expertise, and equipment, not guaranteed outcomes
Once a service has been carried out, fees are generally non-refundable
Refunds will only be considered where:
The service was not delivered as agreed, or
There is a clear and demonstrable failure in service delivery
Refunds will not be granted for:
Disagreement with findings
Insurance claim outcomes
Third-party opinions
Factors outside our control
12. Client Responsibilities
You agree to:
Provide accurate and complete information
Ensure safe, legal, and reasonable access to the property
Inform us of any known risks or hazards
Failure to do so may affect results and does not remove your obligation to pay for the service.
13. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect, incidental, or consequential losses
Our total liability shall be limited to the amount paid for the service
We are not responsible for pre-existing conditions or hidden defects
14. Access & Property Conditions
We are not responsible for:
Damage resulting from authorised access to concealed areas
Areas that are inaccessible at the time of inspection
Pre-existing structural or plumbing issues
15. Warranties Disclaimer
We do not guarantee:
That all leaks will be identified
That identified issues will not reoccur
That further investigation or works will not be required
16. Intellectual Property
All website content, including text, images, branding, and reports, remains the property of Water Leak Detection Algarve.
You may not copy, reproduce, or distribute any content without prior written permission.
17. Changes to Services or Website
We reserve the right to:
Modify or discontinue services
Update pricing
Amend website content at any time without prior notice
18. Right to Refuse Service
We reserve the right to refuse or discontinue services where:
Working conditions are unsafe
Payment terms are not agreed upon
Client behaviour is abusive, threatening, or unreasonable
19. Privacy
Your use of our website is also governed by our Privacy Policy.
20. Governing Law
These Terms are governed by and construed in accordance with the laws of Portugal.
21. Updates to These Terms
We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of any updates.
22. Contact
For any questions regarding these Terms:
Email: info@waterleakdetectionalgarve.com