Privacy Policy

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1. Who We Are
 
Water Leak Detection Algarve ("we", "us", "our") provides professional leak detection services across the Algarve.
Business Address: Almancil, Faro, Portugal
Email: info@waterleakdetectionalgarve.com
Phone: +351 966 680 279
Website: www.waterleakdetectionalgarve.com
 
2. Our Commitment to Your Privacy
 
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains what data we collect, how we use it, and your rights.
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3. What Information We Collect
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We may collect the following personal data:
Name
Email address
Phone number
Property or service address
Details relating to your enquiry or service request
We only collect data that is necessary to provide our services effectively.
 
4. How We Collect Your Data
 
We collect information when you:
Fill in a contact form
Submit a booking or service request
Contact us via email or phone
Interact with features on our website (hosted on Wix)
 
5. How We Use Your Data
 
Your data may be used to:
Respond to enquiries
Provide quotations and deliver services
Schedule appointments
Maintain internal business records
Issue invoices and service-related communications
Send marketing communications (where permitted and applicable)
 
6. Legal Basis for Processing
 
Under GDPR, we rely on the following legal bases:
Consent – when you voluntarily submit your information
Contract – to deliver requested services
Legitimate interests – to operate and improve our business
Legal obligations – for tax, accounting, and regulatory compliance
 
7. Data Retention
 
We retain personal data:
For as long as necessary to provide our services
To comply with legal and tax obligations
For legitimate business record-keeping purposes
We do not retain personal data longer than necessary.
 
8. Cookies
 
Our website is built on Wix and uses cookies to:
Ensure proper website functionality
Support contact forms and booking systems
You can control or disable cookies through your browser settings.
 
9. Third-Party Services
 
We may use trusted third-party providers, including:
Wix (website hosting and forms)
Booking or scheduling tools
These providers process data on our behalf and are expected to comply with GDPR requirements.
We do not sell, rent, or trade your personal data.
 
10. Payments
 
Currently, payments are handled offline.
If online payments are introduced in the future, secure third-party payment providers will be used, and their respective privacy policies will apply.
 
11. Marketing Communications
 
We may occasionally send:
Service updates
Promotional offers
You can opt out at any time by:
Clicking the unsubscribe link (if applicable)
Contacting us directly
 
12. International Data Transfers
 
Some service providers (such as Wix) may process data outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are in place to ensure your data is protected in accordance with GDPR.
 
13. Your Rights
 
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion ("right to be forgotten")
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact: info@waterleakdetectionalgarve.com
 
14. Data Security
 
We implement appropriate technical and organisational measures to protect your personal data against:
Unauthorised access
Loss or misuse
Unauthorised disclosure
 
15. Children's Data
 
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.
 
16. Changes to This Policy
 
We may update this Privacy Policy from time to time. Any updates will be published on this page.
 
17. Contact & Complaints
 
If you have any questions or concerns about this policy:
Email: info@waterleakdetectionalgarve.com
Phone: +351 966 680 279
You also have the right to lodge a complaint with:
Portuguese Data Protection Authority (CNPD)