Refund Policy

Last updated: April 23, 2026
 
1. Introduction
 
This Refund Policy outlines the conditions under which Water Leak Detection Algarve ("we", "us", "our") may provide refunds for services.
By booking or using our services, you agree to this policy.
 
2. Nature of Our Services
 
We provide specialist diagnostic leak detection services.
Our fees are based on:
Time
Expertise
Use of professional equipment
We do not guarantee specific outcomes, and our fees are not contingent on whether a leak is identified.
 
3. General Refund Policy
 
As a general rule:
All services are non-refundable once carried out
Charges apply regardless of outcome
This reflects the nature of diagnostic services, where value is delivered through professional assessment, investigation, and reporting.
 
4. Limited Circumstances for Refunds
 
Refunds will only be considered in the following circumstances:
4.1 Service Not Delivered
Where a booked service was not carried out due to our fault
4.2 Material Service Failure
Where there is a clear and demonstrable failure to deliver the agreed service
All refund requests must be supported by appropriate evidence.
 
5. Non-Refundable Situations
 
Refunds will not be provided in circumstances including (but not limited to):
No leak is identified
The issue is intermittent or not detectable at the time of inspection
The client disagrees with the findings or conclusions
A third party provides a differing opinion
Insurance claims are denied or disputed
Access limitations prevented full inspection
Incorrect or incomplete information was provided by the client
Further work is required following diagnosis
 
6. Deposits
 
Deposits are non-refundable where cancellations are made without reasonable notice.
We reserve the right to retain deposits to cover scheduling, time allocation, and loss of business.
 
7. Cancellations
 
Cancellations must be made with reasonable notice.
Late cancellations or missed appointments may result in a charge and/or loss of deposit.
 
8. Timeframe for Requests
 
Any refund request must be submitted:
Within 7 days of the service date
Requests submitted after this period may not be considered.
 
9. Refund Process
 
To request a refund, you must:
Contact us at : info@waterleakdetectionalgarve.com
Provide full details of the issue
Include any relevant supporting evidence
We aim to review all requests within a reasonable timeframe.

10. Partial Refunds

Where appropriate, we may offer:
A partial refund
A repeat visit at a reduced cost
Any such resolution is offered at our sole discretion.

11. Method of Refund

Approved refunds will be issued:
Via the original payment method, where possible
Within a reasonable timeframe

12. Abuse of Policy

We reserve the right to refuse refund requests where:
Claims are false, misleading, or abusive
There is evidence of misuse of our services or reports

13. Relationship with Terms & Conditions
 
This Refund Policy should be read alongside our Terms & Conditions.
In the event of any conflict, the Terms & Conditions shall prevail.
 
14. Changes to This Policy
 
We may update this Refund Policy from time to time. The latest version will always be available on our website.
 
15. Contact

For refund-related querie
Email: info@waterleakdetectionalgarve.com